So now for the boring, but rather important part… those T&C’s!
Introduction
By using the Almaidah website you agree to all the terms and conditions listed below. Use of this website includes placing orders or any other service Almaidah may offer.
Please take special care when reading these. No employee, sales agent or affiliate to Almaidah has the authority to over-rule or change any of the Terms and Conditions.
Registration
Signing up to this service means you not only agree to the Terms and Conditions, but also that you agree to providing the following information to us, which will be used for the service delivery of our products to you.
- Your address, including the postal code of the billing address associated with the credit card
- Your home telephone number, and an additional contact number
- Your email address so we can send important information including confirmation of order and any changes to our delivery procedure.
You will receive notifications confirming your orders placed, please take time to double check these and contact us if anything is incorrect.
Product Prices & Availability
The product price quoted on the website at the time of placing your order shall be the price charged to you. Excluding any inadvertent technical errors or glitches, we will honour any prices as published at the time of placing your order.
We have the right to change the price of any product at any time, please check before placing an order.
It doesn’t happen often, but sometimes we may need to substitute some of the meals in a pack or order due to menu changes, but we’ll ensure they are still from same range.
Payment Options Accepted
- Credit Card /Debit Card – Payments are made through our secure provider.
Collections
Almaidah follow a unique, free collection system and although we try to accommodate special requests we may not always be able to. We ask that special instructions must be reasonable and we are more than willing to try to follow these to ensure your order gets to you in the best condition.
Time and day of deliveries is already set by us at Almaidah, which is clearly shown on our checkout.
Upon failure to make a collection, Almaidah will attempt to contact you to make an alternative arrangement. If this fails too, your order will be cancelled and any monies lost.
Almaidah reserves the right to change the time of collection at any stage, and will not be held liable for any collections that are late or are not collected on the agreed day. In these circumstances, we will try our utmost to contact you and inform you of any changes and arrange another collection day/time, on the contact number you have given.
Cancelling An Order
Orders can be cancelled up until 48 hours before the order is ready for collection.
As we are suppliers of perishable goods, we do not accept any return of unwanted goods.
Dissatisfaction With Our Product
If you are unhappy with any part of your product or the service that we offer, please contact us directly through our details on the Contact Us page on this website. If you would like to send any suggestions or comments on any of our meals or your ordering and delivery experience please do so by emailing info@almaidah.co.uk
It is within Almaidah discretion whether we will exchange or refund the item for you, depending on each customers complaint and our ability to rectify it.
Almaidah has a policy of honesty and openness, and endeavour to give you the best product possible, so will always try our very best to rectify any problem and take into consideration any suggestions you offer.
Variation
Almaidah, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company Information
This website is owned and operated by Almaidah based in the UK.
Contact Us
For any support please contact Almaidah on the Contact Us page.